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Situations like these are often complicated by feelings of nervousness, stress, or even anger. Perhaps you're dealing with a rude customer, giving an employee negative feedback, or negotiating a contract. Body Language Examples From Difficult Conversationsĭifficult conversations are an uncomfortable fact of life.
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Here are some nonverbal signs to look out for.
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How to Read Body Languageīeing aware of body language in others means that you can pick up on unspoken issues or negative emotions. However, it does help to explain why it's so tough to gauge sentiment when we can't see people – on email or messaging apps, for example. But Mehrabian makes clear that his study dealt only with communications involving feelings and attitudes. It's taken from Mehrabian's Communication Model, which also states that body language is more important than tone of voice and choice of words when communicating true feelings. And the other 93 percent comes from nonverbal communication. You've probably heard the statistic that only seven percent of a message is conveyed through words. And you'll be able to adjust your body language to appear more positive, engaging, and approachable. You'll be more aware of people's reactions to what you say and do. When you can "read" signs like these, you can understand the complete message of what someone is telling you. It can also be taking care to avoid a defensive, arms-crossed posture, or restlessly tapping your feet. It can be a tilt of the head that shows you're listening, sitting or standing upright to convey interest, or directing attention with hand gestures. It's the relaxed facial expression that breaks out into a genuine smile – with mouth upturned and eyes wrinkled. Put simply, body language is the unspoken element of communication that we use to reveal our true feelings and emotions. Click here to view a transcript of our Body Language video.